Ranvoz Multivendor E-commerce Refund Policy

At Ranvoz, we strive to ensure a seamless shopping experience. Our refund policy is designed to provide clarity and fairness to both buyers and sellers. Please read the following guidelines carefully:

1. Eligibility for Refunds:

   • Refund requests must be made within 14 days of receiving the product.
   • Items must be unused, in original packaging, and in the same condition as received.
   • Certain products, such as perishable goods, custom-made items, or digital downloads, may not be eligible for refunds.

2. Initiating a Refund:

   • Contact the seller directly through the Ranvoz platform to initiate a refund request.
   • Provide order details and reasons for the refund request.

3. Vendor Policies:

   • Each vendor on Ranvoz may have individual refund policies. Please review the vendor's refund policy before making a purchase.
   • Vendors are responsible for processing and approving refund requests in accordance with their policies.

4. Return Shipping:

   • Buyers are typically responsible for return shipping costs unless the item is defective or the wrong product was delivered.
   • Use a trackable shipping method to ensure the item is returned safely to the vendor.

5. Processing Refunds:

   • Once the vendor receives the returned item and approves the refund, it will be processed through the original payment method.
   • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

6. Disputes:

   • If there is a dispute regarding a refund, Ranvoz will mediate between the buyer and the vendor to reach a resolution.
   • Contact Ranvoz customer support if you encounter issues with your refund request.

7. Exceptions:

   • Sale items, gift cards, and other specific categories may have different refund terms.
   • Products damaged due to misuse or improper handling are not eligible for refunds.

8. Final Sale Items:

   • Items marked as "final sale" are not eligible for returns or refunds unless they arrive damaged or defective.

For further assistance or to clarify specific refund queries, please reach out to our customer support team. Thank you for shopping with Ranvoz.