Ranvoz Multivendor E-commerce Return Policy

At Ranvoz, we aim to ensure a positive shopping experience for both buyers and sellers. Our return policy is outlined below to provide clear guidelines on returning products purchased through our platform:

1. Eligibility for Returns:

   • Returns must be requested within 14 days of receiving the product.
   • Items must be unused, in their original packaging, and in the same condition as received.
   • Some items, such as perishable goods, custom-made products, and digital downloads, may not be eligible for return.

2. Initiating a Return:

   • Contact the vendor directly through the Ranvoz platform to initiate a return.
   • Provide order details and the reason for the return.

3. Vendor Return Policies:

   • Each vendor on Ranvoz may have individual return policies. Please review the vendor’s return policy before making a purchase.
   • Vendors are responsible for handling and approving return requests according to their policies.

4. Return Shipping:

   • Buyers are generally responsible for the cost of return shipping unless the item is defective or the wrong item was delivered.
   • Use a trackable shipping method to ensure the item is returned safely to the vendor.

5. Processing Returns:

   • Once the vendor receives the returned item and approves the return, they will process the refund through the original payment method.
   • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, contact the vendor immediately with photographic evidence.
   • The vendor will provide instructions on how to return the item and will cover the return shipping costs.

7. Disputes:

   • If there is a dispute regarding a return, Ranvoz will mediate between the buyer and the vendor to reach a resolution.
   • Contact Ranvoz customer support if you encounter issues with your return request.

8. Exceptions:

   • Sale items, gift cards, and other specific categories may have different return terms.
   • Items damaged due to misuse or improper handling are not eligible for return.

9. Final Sale Items:

   • Items marked as “final sale” are not eligible for returns unless they arrive damaged or defective.

For further assistance or to clarify specific return queries, please reach out to our customer support team. Thank you for shopping with Ranvoz.